Data Deletion
1. If you connected a Facebook, Instagram or TikTok account to LUAR
You can remove access at any time:
- In LUAR: open Settings → Inboxes, open the channel's inbox and choose Disconnect. This revokes the authorization and deletes the access tokens we store.
- On the source platform: on Facebook/Instagram go to Settings → Security → Apps and websites and remove LUAR; on TikTok go to Settings and privacy → Security and permissions → Apps and services.
2. Request deletion of your data
- E-mail: comercial@rangeltech.net, subject "Data deletion".
- Include: your name, the e-mail of your LUAR account (if any) and, if the request is about messages received through a channel, the profile name or number and the business you spoke with.
- We may ask you to confirm your identity to prevent wrongful deletions.
- We reply within 15 days. Active data is deleted within 30 days of confirmation; backups are overwritten within up to 30 more days.
3. End customers of a business that uses LUAR
If you are a customer of a business that uses LUAR (for example, you messaged it on WhatsApp or Instagram), the business is the controller of your data and LUAR is the processor. Your request is forwarded to the business, which decides and instructs us; we carry out the deletion on our side.
4. What we cannot delete
Data we are legally required to keep (for example, billing records and access logs for the legal period) stays for the required time and is then deleted.
5. When a company closes its account
The company can export its data within 30 days after cancellation. After that we delete or anonymize conversations, files, skills, credentials and the workspace.
6. Questions
comercial@rangeltech.net · WhatsApp +55 62 98561-3482.